Shipping policy

Shipping Policy – RiotClubX


At RiotClubX, we are committed to delivering your orders quickly, safely, and reliably across Bangladesh. Please read our shipping policy carefully before placing an order.


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1. Delivery Coverage


We currently deliver all over Bangladesh through trusted courier partners.


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2. Processing Time


  • Orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or public holidays may be delayed


For Cash on Delivery (COD) orders, confirmation via phone call or message may be required before processing.


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3. Delivery Time


Estimated delivery time:


  • Inside Dhaka: 2–3 business days
  • Outside Dhaka: 3–5 business days


Delivery times may vary due to:


  • Courier delays
  • Weather or political conditions
  • High order volume


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4. Shipping Charges


  • Inside Dhaka: 80
  • Outside Dhaka: 150


Shipping charges may change based on location, weight, or promotional offers.


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5. Cash on Delivery (COD) Policy


  • COD is available across Bangladesh
  • Customers must be available to receive the call and delivery
  • Failure to receive the order may result in restriction or blacklist from future COD orders
  • RiotClubX reserves the right to request advance payment for certain orders


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6. Order Tracking


Once your order is shipped, you may receive:


  • A tracking number
  • SMS or call updates


Tracking availability depends on the courier service used.


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7. Delivery Attempts


  • Courier will attempt delivery 1–2 times
  • If the customer is unreachable, the order may be cancelled automatically


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8. Incorrect Information


Customers must provide accurate:


  • Name
  • Address
  • Phone number


RiotClubX is not responsible for failed delivery due to incorrect information.


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9. Delays & Liability


While we aim for timely delivery, RiotClubX is not responsible for delays caused by:


  • Courier services
  • Natural disasters
  • Political unrest
  • Any external factors beyond our control


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10. Damaged or Lost Packages


If your package arrives damaged or missing:


  • Report within 24 hours of delivery
  • Provide proof (images or unboxing video)


We will investigate and provide a solution accordingly.


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11. Contact Information


Phone: +8801911116203

Email: support@riotclubx.com

Address: Rajfulbaria,Savar,Dhaka 1347,Bangladesh